Hi, I'm Zach Shumway.

I work with enterprise systems, data workflows, and technical support operations. I help keep organizations running smoothly while improving process behind the scenes.

View Experience View Skills

About

Helping organizations operate more effectively through technology.

I work in K–12 enterprise systems administration, supporting the platforms and workflows that staff, students, and families rely on every day. My work includes student information systems, integrations, access management, reporting, and operational support across multiple departments.

I enjoy solving the problems that happen between systems: improving workflows, reducing manual work, troubleshooting integrations, and helping technical and non-technical users navigate complex processes more effectively.

Professional Experience

June 2025 – Present

Systems Administrator II

Lakeville Area Schools

Lakeville, MN

Support and administer enterprise student information systems and related integrations for a district serving approximately 12,000 students and 2,000 staff.
Write and troubleshoot SQL queries, reports, and automated extracts to support workflows, auditing, data validation, and compliance reporting requirements.
Conduct user access and permissions audits to review role assignments, group memberships, and elevated privileges across enterprise systems.
Collaborate with Human Resources and IT teams to improve automated onboarding, account provisioning, status change, and offboarding workflows, reducing manual data entry and operational errors.

December 2024 – May 2025

Technology Support Specialist

Eden Prairie Schools

Eden Prairie, MN

Provided frontline technical support to students, teachers, and administrative staff for end-user devices, classroom technology, and online systems.
Diagnosed and resolved hardware, software, and account-related issues while communicating technical concepts clearly to non-technical users.
Identified and removed unauthorized applications and software from district-managed devices to support endpoint security and compliance with technology policies.

June 2023 – August 2023

Software Engineering Intern

BI Worldwide

Edina, MN

Collaborated with business stakeholders to analyze operational needs and deliver custom-built software tools that enhanced data reporting and visualization.
Designed, implemented, and optimized relational databases using PostgreSQL and advanced SQL query techniques for high-volume environments.
Integrated backend databases with a React front-end through RESTful APIs to ensure seamless, secure, and scalable data exchange.
Utilized Docker containers to standardize development and testing environments, enhancing system stability and deployment efficiency.

June 2022 – August 2022

Software Engineering Intern

Optum

Eden Prairie, MN

Analyzed issues on the Enterprise Work Delivery team and selected a project to improve the workflow of system administrators.
Conceptualized a module in ServiceNow to streamline and automate issue reporting for latency, saving over 100 hours annually while providing data-driven insights.
Displayed relevant data and statistics in a dashboard to assist system administrators with visualizing and detecting latency across development environments.
Maintained confidentiality regarding PHI/PII to meet compliance requirements and secure sensitive consumer data.
Communicated with individuals throughout multiple business areas in fortnightly progress meetings, resulting in overwhelmingly positive feedback while building buy-in from relevant stakeholders.

Education

University of Wisconsin–Madison

B.S. Computer Science

Madison, WI 2020–2024

Skills

Tools and responsibilities grouped by how you use them.

Programming & Automation

SQL
Python
Java
JavaScript
PowerShell

Education Technology

Infinite Campus
Schoology
ParentSquare
ClassLink
IncidentIQ

Data & Reporting

SQL Reporting
Data Analysis
CSV Processing
Tableau
Power BI

Systems & Operations

Help Desk Operations
User Provisioning
Access Control
API Integrations
Documentation